Privacy Policy
This policy explains how contact and quote request information may be collected, used, and protected when business users contact DENSO.
Information collected
DENSO may collect the information you provide through the website, including your name, business email, phone number, company, country, product interest, vehicle application notes, requested quantities, and message content. The site may also collect basic technical information such as browser type, referring page, and general usage data to help maintain website reliability.
How information is used
Submitted information is used to answer quote requests, confirm application details, route inquiries to appropriate support contacts, improve catalog communication, and maintain records of business interactions. If your request involves a distributor, repair network, or regional support partner, relevant details may be shared only to the extent needed to answer the inquiry or continue the sourcing conversation.
Retention and accuracy
Business request records may be retained for a reasonable period so the support team can manage repeat orders, warranty questions, or follow-up application checks. You should avoid submitting unnecessary personal details. If contact information or vehicle notes are incorrect, please send an updated request so the support record can be corrected before quote preparation continues.
Security
DENSO uses reasonable administrative and technical measures to protect submitted information from unauthorized access or misuse. No website transmission can be guaranteed to be completely secure, so users should avoid including highly sensitive commercial information in a general contact form unless a protected channel has been arranged.
Your choices
You may request that DENSO update, correct, or limit use of contact information associated with your inquiry. Some records may need to be retained for legal, warranty, or transaction-management reasons. Continued use of the site and forms indicates that you understand this B2B request handling model.
Business communication preference
If a request becomes part of an active quote discussion, DENSO may continue communicating through the contact channel you supplied until the inquiry is resolved. You can ask the support team to close the discussion or redirect it to another authorized business contact.